Audience

This programme targets frontline team leaders, and their deputies of all professional backgrounds, alongside service specific quality governance and safety facilitators. The programme is also suitable for clinical specialists, health and safety advisors, Matrons and Service Leads. These are all the individuals that do most of the heavy lifting in terms of locally led learning reviews.

“I have been an investigator in several SI reports over the years but have found the programme invaluable in developing new skills and techniques.”

Learning objectives

• To appreciate the difference between an effective locally led learning review and an in-depth system based investigation
• To gain an insight to a range of learning review approaches that can be utilised, and which deliver an auditable and thus defendable process
• To understand that a different approach does not mean a lesser approach, or an approach that lacks credibility
• To explore thresholds for conducting a more in-depth learning review
• To be confident in proactively engaging frontline staff, patients and their families
• To understand why early information gathering and memory preservation is essential and how to achieve this
• To explore a range of practical tools and techniques to support timely and efficient learning review practice
• To learn how to write effective safety, practice and quality improvement suggestions (recommendations)
• The understand the characteristics of an effective implementation plan
•  Hot tips for the effective writing up of findings (Relevant to – AAR, in-depth learning review, and complaint responses)

Delivery, Numbers of participants and style:

This programme can be delivered over two to three days depending on budget and learning outcomes required.

The core components are best delivered on client site where participants can come together to learn and share their range of lived experiences as learning reviewers, family members of harmed patients, & staff who have been subject to a learning review.

Options: There is the option for some elements to be delivered via Microsoft Teams o pre-recorded video podcast. Please enquire directly with the Course Director Maria Dineen about this.

The programme can accommodate up to 36 people providing the learning space facilitates small group tables, and small groups joining via one device for online elements.

Style: As with all CUK programmes interactivity is a hallmark. Plenary sessions are interspersed with small group discussions, and structured breakout activities to enhance learning.

What attendees have said:

• “I have been an investigator in several SI reports over the years but have found the programme invaluable in developing new skills and techniques.” (2022)
• “ Feels it has provided opportunity and confidence to be more proactive in the process that currently feels taken out of my hands. Understand the new (PSIRF) process and enables a fresh new approach – feels more sensible, proportionate, and appropriate for modern healthcare and society” (2023)
• “The programme helped simplify what feels like a huge and scary task into manageable and achievable steps”.
• “It has improved my insight into the whole process. It has helped me to reflect on my practice and identify areas I wish to improve on. We will be using some if the methodologies discussed in some forthcoming events we have planned’ (2024).
• “Challenged us to be brave and consider the outcomes/intention rather than the process” (2024)